We work really hard to bring you an experience that positively exceeds your expectations at all times. If you’re feeling dissatisfied about any part of your experience, then you can contact us to make a complaint. We have set out below our complaints procedure and details about how to make a complaint.
If you want to make a complaint, then you can contact us by:
and please include your username, full details of your complaint and details of how you would like us to resolve your complaint. Please note we will never ask you for your password.
The following sets out our complaints handling procedure on receipt of a complaint from you:
The following sets out how we will investigate any complaint received from you: